01
Using Kinnorae
- Kinnorae lets card owners create group greeting cards and invite contributors to submit messages, photos, videos, voice notes, and timeline memories.
- You must be at least 18 years old to create an account, create a card, manage a card, or submit a contribution.
- You must also be at least 18 years old to make a purchase through Kinnorae. Kinnorae does not offer minor accounts, direct contributions by minors, or a parental-consent account flow.
- This age rule applies to the person directly using Kinnorae. It does not prohibit an adult from lawfully uploading content depicting or relating to someone under 18 when the adult has the rights, permission, authority, or other lawful basis needed to do so.
- You are responsible for the information you provide, the cards you create, and the content you upload or invite others to upload.
- You agree not to misuse the service, interfere with its security, attempt unauthorized access, scrape the service, or use it for spam, scams, harassment, or unlawful activity.
02
Accounts and card access
- Card owners are responsible for keeping account credentials secure and for controlling who receives contribution links, access codes, and published-card links.
- Anyone with a contribution or viewing link may be able to access the related card experience, depending on the card settings chosen by the owner.
- We may suspend or restrict accounts, cards, contribution links, or published cards if we believe they violate these terms, our Content Guidelines, or applicable law.
- You may stop using Kinnorae or request account deletion through the available account tools. Suspension, termination, and deletion may affect access to cards and content, subject to the product’s stated retention and deletion behavior.
03
User content
- You keep ownership of the text, photos, videos, audio, names, and other content you submit to Kinnorae.
- By submitting content, you give Kinnorae permission to host, store, process, display, transcode, resize, and transmit that content as needed to provide the card service.
- You confirm that you have the rights and permissions needed to submit the content, including permission from people who appear in or can be heard in uploaded media where required.
- Kinnorae does not become the owner of your private card content and will not use a customer card, photo, video, audio, message, or testimonial for marketing without separate permission or consent.
- Card owners may view, manage, organize, publish, share, or delete contributions according to the product features available to them.
04
Payments and refunds
- Purchasers must be at least 18 years old. Prices, included features, currency, and payment timing are shown before purchase; applicable taxes, if any, are shown or handled through the checkout process.
- Payments are processed by Stripe. We do not store full payment card details.
- Except where applicable law requires otherwise, purchases are final once a card or paid feature has been delivered, published, exported, or materially used. Before that point, you may contact us to request cancellation and a refund. We will also provide any refund or other remedy required by applicable consumer-protection law, including where a paid feature is not supplied as agreed. Refunds are returned to the original payment method where reasonably possible.
- If something goes wrong with a purchase or paid feature, contact us before initiating a payment dispute so we have an opportunity to investigate and resolve the issue. This request does not limit any chargeback, cancellation, refund, or other right available to you under applicable law or your payment-card agreement.
05
Referrals and promotions
- Referral offers, promotional codes, discounts, and special programs may have additional eligibility, expiry, redemption, and availability terms shown with the offer.
- We may refuse or reverse promotional benefits obtained through abuse, fraud, misrepresentation, or a violation of these terms, subject to applicable law.
06
Service changes and availability
- We may update, change, suspend, or discontinue parts of the service as we improve the product or respond to operational, security, or legal needs.
- We work to keep the service reliable, but we do not guarantee that it will always be uninterrupted, error-free, or available at a specific time.
- You are responsible for keeping your own copies of important content before deleting cards, deleting your account, or relying on a published card for an event.
07
Disclaimers and limits
- The service is provided as is and as available, without warranties of any kind to the fullest extent allowed by law.
- To the fullest extent allowed by law, Kinnorae is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or service interruption.
- Nothing in these terms limits rights or responsibilities that cannot be limited under applicable law.
08
Kinnorae intellectual property
- Kinnorae and its licensors retain their rights in the service, including its software, design, branding, and original materials. These terms do not transfer ownership of the service or Kinnorae branding to users.
- Your ownership of user content and the limited service-operation licence described above remain unchanged.
09
Indemnification and governing law
- To the extent permitted by applicable law, you will indemnify and hold harmless Kinnorae and its operator from third-party claims, damages, liabilities, and reasonable legal costs arising from content you submit, your unlawful or intentional misuse of the service, your infringement of another person’s rights, or your material breach of these terms. This obligation does not apply to the extent a claim results from Kinnorae’s own negligence, wilful misconduct, or breach of these terms. We will give you reasonable notice of an indemnified claim and reasonable cooperation in its defence.
- These terms and your use of Kinnorae are governed by the laws of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. Subject to any mandatory rights or forums available under applicable consumer-protection law, disputes relating to these terms or the service will be brought before the courts of Ontario, Canada. Nothing in this section deprives a consumer of protections that cannot lawfully be waived or of the right to bring a claim in another forum where applicable law permits it.
10
Content rules
Your use of the service must also follow our Content Guidelines. We may remove content, disable cards, restrict contribution links, or suspend accounts when content or behavior violates those guidelines.
11
Privacy
Our Privacy & Cookie Policy explains how we collect, use, store, and delete personal information and uploaded media.
12
Questions and changes
We may update these terms as the product changes. If we make material changes, we will notify signed-in users by email or in-app notice when appropriate. Questions can be sent to kinnoraesupport@gmail.com.
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